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5 FACEBOOK CAMPAIGNS YOUR HOSPITAL SHOULD BE RUNNING RIGHT NOW

STRATEGIES AND TIPS FROM TRUE NORTH CUSTOM

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Facebook Marketing

Facebook is one of the most targeted and cost-effective tools you can use to reach your audience. It is heavily used by healthcare marketers, even though measuring its effectiveness can be challenging.

To help you use Facebook advertising more effectively, this e-book outlines five types of Facebook campaigns that are proven to nurture Facebook users from prospects to satisfied patients and boost your bottom line.

But first, let’s take a look at how those targeting tools work—how Facebook targets users and how you can use it to reach your audiences—then break down the anatomy of a Facebook ad.


Facebook Targeting Methods

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Location

You can reach customers based on where they live or do business with you. Target ads by country, state, zip code, or even the area around your business.

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Connections

This is how you reach the people who like your page—and their friends. It’s an easy way to find a broader audience that might be interested in your business.

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Demographics

You can choose the audiences that should see your ads by age, gender, interests, or the languages they speak.

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Partner Categories

Through targeting options provided by third-party data partners, you can reach users based on offline behaviors, such as owning a home, being in the market for a new car or being a loyal purchaser of a specific brand or product.

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Interests

When people are interested in what your business does, they’re more likely to take action on your ad. Hundreds of categories like music, movies, sports, games, shopping, and many more help you find just the right people.

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Custom Audiences

Facebook’s targeting tools also help you find your existing customers among all the people who are on Facebook. You can create a custom audience using a customer contact list, your website traffic, or activity in your app.

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Look-Alike Audiences

This option lets you create a targeting category on Facebook based on a profile of your current customers. It’s a great way to use the insights you’ve gained from your Facebook marketing to find more people who will benefit from your products and services.

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Behaviors

Customers can be identified based on the things they do online—such as shopping behavior, the type of phone they use, or if they’re looking to buy a car or house.


The Anatomy of a Facebook Ad

One more thing before we get to the secret sauce. A Facebook ad’s format can vary depending on the ad type and the media you place within the ad. The example below is an ad intended to drive the user to a landing page. This sample has only one image, but Facebook ads also allow for a carousel of panels on the ad, a slideshow of photos, or video.

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Description

A snippet of text that appears beneath your page’s name and logo. An effective description should clearly and concisely state your offer and what you want the user to do. Ad creators provide their own description.

Image

You can upload custom images or choose from Facebook’s Shutterstock library. If you use a custom image, make sure you have the license or permission to distribute. Images cannot include more than 20 percent text. If you choose to use an image with readable text, such as a sign, you can test it in the overlay tool.

Headline

The headline is automatically pulled from your landing page’s title tag but can be customized. We recommend reiterating the offer your ad is selling to the user, as in this example.

CTA Button

Facebook has a set list of CTA buttons but enough choices to select something relevant to your offer. Other options include “Download,” “Sign Up,” “Contact Us,” and more.

Link Description

The link description is automatically pulled from your landing page’s meta description but can be customized to best engage the reader to click the CTA button. This example directly addresses the user with questions about joint health and addresses the benefits of taking the joint assessment.

URL

This is automatically pulled from your landing page’s URL but can be customized. For example, you could change the URL in this ad to read Sceniccityhealthare.com/joint-assessment


A Word About Tracking Your Ads

The Facebook ad editor has an optional section you can use to create your own UTM parameters—bits of code used to track the effectiveness of online marketing campaigns across traffic sources and publishing media. UTM parameters allow you to segment the specific campaign, source, medium, and content of your website’s traffic.

Here's What They Look Like:

The Link You See                             The Embedded UTM Code


www.sceniccityhealthcare.com/joint-assessment?utm_source=facebook&utm_medium=ad&utm_campaign=q2-ortho

You can create UTM parameters using Facebook’s UTM tool built into the ad editor, or another tool like Google’s URL Builder, which can help you connect your website’s traffic to paid media such as Facebook ads. If you use a URL builder, paste the full URL (including UTM parameters) into the Facebook ad editor, rather than using Facebook’s UTM tool.

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5 Facebook Ads for 5 Stages of Awareness

How do prospects become patients? It doesn’t just happen—prospects move through five stages of awareness. (The idea that prospects go through a process on the way to becoming customers can be found in many forms and from a variety of sources. We like this formulation, from copyhackers.com.)

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Understanding the Stages of Awareness

Scheduling a procedure, such as a joint replacement, is not as simple as adding a product to your online cart and clicking “Checkout.” Healthcare decisions are emotional, potentially risky, and require a lot of research before your prospective patients are ready to make a decision. Healthcare consumers have more options than ever, and many insurance plans incentivize them to shop around for the best care at the best price.

Rather than using ads only to book appointments, you can use ads to nurture your prospective patients from one stage of awareness to the next. This way, you can be with them through the whole decision process, rather than showing up at the very end after they have engaged with competing hospitals and started building relationships with them.

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1. Ads for the Unaware

These ads are for people who have never heard of your hospital or the services you offer.

Ads for the unaware should:

  • introduce your brand
  • make a great impression
  • name the prospect's problem
  • move the prospect from unaware to problem-aware
Here’s a local awareness ad that targets families who have just moved to your hospital’s service area.
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2. Ads for the Problem-Aware

These ads are for people who are aware they have a problem but are unaware that your hospital can solve it.

Ads for the problem-aware should:

  • address the prospect’s pain or problem
  • introduce solutions
  • move the prospect from
    problem-aware to solution-aware
This ad addresses that pain (your sore knees may prevent you from hiking) and offers a free assessment to see what solutions are right for the user.
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3. Ads for the Solution-Aware

These ads are for prospects who know they have a problem and are researching solutions.

Ads for the solution-aware should:

  • introduce specific and
    actionable solutions
  • move from solution-aware to
    product-aware

This ad promotes an e-book about joint replacement surgery. Resources like these will give people the information they crave and establish your hospital as an expert on the topic.

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4. Ads for the Product-Aware

This is the where the doctors, technologies, and services that set your hospital apart come in—not until the second-to-last stage of awareness. Now that the user is familiar with your brand and the solutions you provide, this would be the best time to invite them to an event or consultation to meet your orthopedic surgeons, tour your facility, and start making plans for their procedure.

Ads for the product-aware should:

  • introduce your specific products
    or services
  • provide a harder call to action
  • move from product-aware to
    most-aware
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5. Ads for the Most-Aware

This is the closer. Need to convert those seminar attendees to make an appointment with the doctor? This is the kind of ad you should serve them.

Ads for the most-aware should:

  • alleviate doubt and risk
  • make it easy for the prospect to buy
  • close the deal
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The Bottom Line

  1. Facebook allows for some of the best targeting by using specific demographics, custom lists, and remarketing techniques.
  2. Facebook has a variety of campaign types and ad formats to fulfill your marketing goals and engage prospects at any stage of awareness.
  3. Less is more. Stick to one audience, one offer, and one goal.
  4. Always be testing, learning, and iterating. The more you learn from your successes and failures, the better you can target your audience.
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Learn more about how Facebook advertising can grow your key service lines.

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